This listing is a compilation of data gathered by Travelers Marketing directly from the sources when possible and from a variety of previously published reports from Vanderbilt Center for Transportation Research, Texas Transportation Institute and Center for Urban Transportation at the University of South Florida.
Categories are defined as follows:
Population – The population of the state where the patrol is located.
Agency – The agency that runs and oversees the program on a daily basis.
Name – The title given to the safety service patrol as it is recognized by motorists in each state.
Coverage Area – The regions and/or cities covered by the safety service patrol.
Fleet Size – The number of vehicles used by the safety service patrol.
Centerline Miles Covered – The number of miles listed as coverage areas for the safety service patrol. These miles are NOT equivalent to the number of miles patrolled.
Annual Incidents – The number of incidences per year that each safety service patrol responds to, including, but not limited to, motorist assists, debris removal, accident response, etc.
Hours of Operation – The hours that each safety service patrol is available for service to motorists.
AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | CO | ID | IL | IN | IA | KS | KT | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | D.C. | WA | WV | WI | WY |
Population: 4,661,900
Agency: Alabama DOT
Name: Alabama Service Assistance Patrol (ASAP)
Coverage Area: Birmingham Metro Area (Jefferson and Shelby Counties) and Mobile
Fleet Size: 17
Centerline Miles Covered: 163
Annual Incidents: 28,000+
Hours of Operation: Birmingham: 6 a.m. – 10 p.m. Mon-Fri
Mobile: 24 hours/day
Population: 686,293
No Safety Service Patrol Program currently exists in Alaska.
Population: 6,500,180
Agency: Arizona DOT, Department of Public Safety and the Maricopa Association of Governments
Name: Freeway Service Patrol
Coverage Area: Pheonix Metropolitan Region Urban Freeway System
Fleet Size: 8
Centerline Miles Covered: 334
Annual Incidents: 10,000
Hours of Operation: 6 a.m. – 8 p.m. Mon-Fri
Population: 2,855,390
Agency: Arkansas Department of Transportation
Name: MAP – Motorist Assistance Patrol
Coverage Area: Little Rock, Crittenden County (West Memphis)
This Safety Service Patrol program was canceled.
Population: 36,756,666
Agency: Caltrans, California Highway Patrol (CHP) and the local transportation agency
Name: Freeway Service Patrol
Coverage Area: Valley Division, Golden Gate Division, Central Division, Southern Division, Inland Division, Border Division, and Coastal Division
Fleet Size: 300+
Centerline Miles Covered: 1,400
Annual Incidents: 600,000
Hours of Operation: Mon-Fri (during peak commute hours)
Population: 36,756,666
Agency: Golden Gate Bridge
Name: Emergency Service Patrol
Coverage Area: Golden Gate Bridge
Fleet Size: 4
Centerline Miles Covered: 1.7
Annual Incidents: 6,900
Hours of Operation: 24 hours/day
Population: 4,939,456
Agency: Colorado DOT
Name: Mile High Courtesy Parol
Coverage Area: Denver Metropolitan Area
Fleet Size: 28
Centerline Miles Covered: 85
Annual Incidents: 10,872
Hours of Operation: 6:30 a.m.-9:00 a.m. and 3:30 p.m.-6:30 p.m. Mon-Fri (holidays excluded)
Population: 4,939,456
Agency: E-470 Public Highway Authority
Name: E-470 Safety Patrol
Coverage Area: Douglas County to Adams County
Fleet Size: 7
Centerline Miles Covered: 47
Annual Incidents: 8,700
Hours of Operation: 24 hours/day
Population: 3,501,252
Agency: Connecticut DOT
Name: Connecticut Highway Assistance Motorist Patrol (CHAMP)
Coverage Area: I-95 Corridor, I-91 Corridor and I-84 Corridor
Fleet Size: 15
Centerline Miles Covered: 140
Annual Incidents: 17,400
Hours of Operation: 5:30 a.m.-7:00 p.m. Mon-Fri, some holidays
Population: 873,092
Agency: Delaware DOT
Name: Motorist Assistance Patrol
Coverage Area: Statewide
Fleet Size: N/A
Centerline Miles Covered: N/A
Annual Incidents: N/A
Hours of Operation: N/A
Population: 18,328,340
Agency: Florida DOT
Name: Road Rangers
Coverage Area: Districts 1-7
Fleet Size: 86
Centerline Miles Covered: 742
Annual Incidents: 320,217
Hours of Operation: 24 hours/day
Population: 18,328,340
Agency: Florida’s Turnpike
Name: State Farm Safety Patrol
Coverage Area: Miami-Dade, Broward, Orange, Osceola and Palm Beach Counties
Fleet Size: 21
Centerline Miles Covered: 332
Annual Incidents: 91,000
Hours of Operation: 24 hours/day
Population: 18,328,340
Agency: Miami-Dade Expressway (MDX)
Name: Road Rangers
Coverage Area: Miami
Fleet Size: 12
Centerline Miles Covered: 31
Annual Incidents: 18,250
Hours of Operation: 24 hours/day
Population: 18,328,340
Agency: OOCEA (in conjunction with Florida’s Turnpike)
Name: Road Rangers
Coverage Area: Orlando, Orange County
Fleet Size: 7
Centerline Miles Covered: 125
Annual Incidents: N/A
Hours of Operation: 6 a.m.-8 p.m. Sun-Mon
Population: 18,328,340
Agency: THEA (Tampa Hillsborough Expressway Authority)
Name: Road Rangers
Coverage Area: Selmon Expressway
Fleet Size: 1
Centerline Miles Covered: 15
Annual Incidents: 1,030
Hours of Operation: 6:30 a.m.-6:30 p.m. Mon-Fri
Population: 9,685,744
Agency: Georgia DOT
Name: Highway Emergency Response Operations (H.E.R.O.)
Coverage Area: Metro Atlanta
Fleet Size: 113
Centerline Miles Covered: 280
Annual Incidents: 99,725
Hours of Operation: 24 hours/day Mon-Fri; 15 hours/day Sat-Sun
Population: 1,288,198
Agency: Hawaii DOT
Name: Freeway Service Patrol
Coverage Area: Honolulu
Fleet Size: 6
Centerline Miles Covered: 35
Annual Incidents: 4,000+
Hours of Operation: Mon-Fri 5 a.m.-7 p.m. (except for holidays)
Population: 1,523,816
Agency: Idaho DOT
Name: Incident Response
Coverage Area: ITD District 3, Western Ada and Eastern Canyon Counties (Dispatched to other highways)
Fleet Size: 3
Centerline Miles Covered: 25
Annual Incidents: 10,888
Hours of Operation: Weekdays 6:00 am to 8:00 pm (Holiday work is tailored to the individual holiday, with weather considered.)
Population: 12,901,563
Agency: Illinois DOT
Name: Minutemen/Emergency Traffic Patrol (ETP)
Coverage Area: Chicago (D1) and St. Louis Metropolitan (D8)
Fleet Size: 35+
Centerline Miles Covered: 79+
Annual Incidents: 130,000
Hours of Operation: Chicago: 24 hours/day and St. Louis: 6 a.m.-12 a.m.
Population: 12,901,563
Agency: Illinois Tollway
Name: H.E.L.P.
Coverage Area: Chicago
Fleet Size: 13
Centerline Miles Covered: 286
Annual Incidents: 35,190
Hours of Operation: Monday-Friday 5 a.m.-8 p.m.
Population: 6,376,792
Agency: Indiana DOT
Name: Hoosier Helpers
Coverage Area: Northwest Indiana, Indianapolis Metropolitan Area, Southern Indiana
Fleet Size: 25
Centerline Miles Covered: 157
Annual Incidents: 33,000
Hours of Operation: Monday-Friday 6:00 a.m.-9:00 p.m. in Central Indiana; 6:00 a.m.-10:00 p.m. in Northwest Indiana; 5:00 a.m.-8:00 p.m.
Population: 3,002,555
Agency: Iowa DOT
Name: Highway Helper
Coverage Area: Des Moines Metro Area
Fleet Size: 2
Centerline Miles Covered: 30
Annual Incidents: N/A
Hours of Operation: Monday-Friday 5 a.m.-8 p.m. (including some holidays)
Population: 2,802,134
Agency: Kansas Highway Patrol
Name: Motorist Assist Program
Coverage Area: Kansas City, Wichita and Topeka
Fleet Size: 8
Centerline Miles Covered: 75
Annual Incidents: 1,000
Hours of Operation: 24 hours/day
Population: 2,802,134
Agency: Kansas Turnpike Authority
Name: State Farm Safety Assist
Coverage Area: Topeka to Kansas City and Wichita to the Oklahoma Border
Fleet Size: 3
Centerline Miles Covered: 110
Annual Incidents: 1,500
Hours of Operation: July 1-September 6, Monday-Friday 6 a.m.-10 a.m. and 3 p.m.-7 p.m., Sundays 3 p.m.-7 p.m.
Population: 4,269,245
Agency: Kentucky Office of Highway Safety Division of Incident Management
Name: SAFE Patrol
Coverage Area: Laurel County, Whitley County and Rockcastle County
Fleet Size: 27
Centerline Miles Covered: 60
Annual Incidents: 4,200
Hours of Operation: Sunday-Saturday 6 a.m.-10 p.m.
Population: 4,410,796
Agency: Louisiana DOTD
Name: Motorist Assistance Patrol
Coverage Area: Baton Rouge, New Orleans, Shreveport and Lake Charles
Fleet Size: N/A
Centerline Miles Covered: 94
Annual Incidents: 9,100
Hours of Operation: Sunday-Saturday 12-14 hours/day
Population: 1,316,456
Agency: Maine Turnpike Authority
Name: Courtesy Patrol
Coverage Area: Maine Turnpike
Fleet Size: 3
Centerline Miles Covered: 109
Annual Incidents: 312
Hours of Operation: Memorial Day Weekend, July 4-Labor Day Weekend, 12 p.m.-8 p.m. on Friday and Sunday (plus holidays)
Population: 1,316,456
Agency: Maine Turnpike Authority
Name: Night Patrol
Coverage Area: Maine Turnpike
Fleet Size: 2
Centerline Miles Covered: 109
Annual Incidents: N/A
Hours of Operation: November 15-April 15, 11 p.m.-7 a.m.
Population: 1,316,456
Agency: Maine Turnpike Authority
Name: Weekend Patrol
Coverage Area: Maine Turnpike
Fleet Size: 3
Centerline Miles Covered: 109
Annual Incidents: N/A
Hours of Operation: On call starting on Friday at 3:30 p.m. until 7 a.m. on Monday
Population: 5,633,597
Agency: Maryland DOT and Maryland State Police
Name: Emergency Traffic Patrol (ETP)/Response Unit (RU)
Coverage Area: Washington D.C./Baltimore
Fleet Size: 50
Centerline Miles Covered: 550
Annual Incidents: 34,341
Hours of Operation: Monday-Friday 5 a.m.-9 p.m., On call on the weekends
Population: 6,497,967
Agency: Massachusetts DOT
Name: Motorist Assistance Program
Coverage Area: Metropolitan Areas of Boston, Worcester and Springfield
Fleet Size: 22
Centerline Miles Covered: 332
Annual Incidents: 36,000
Hours of Operation: Monday-Friday, 6:30 a.m.-9:30 a.m. and 3:30 p.m.-6:30 p.m.
Population: 10,003,422
Agency: Michigan DOT
Name: Freeway Courtesy Patrol
Coverage Area: Metro Detroit
Fleet Size: 24
Centerline Miles Covered: 425
Annual Incidents: 49,098
Hours of Operation: 24 hours/day
Population: 5,220,393
Agency: Minnesota DOT
Name: Freeway Incident Response Safety Team (FIRST)
Coverage Area: Minneapolis – St. Paul
Fleet Size: 10
Centerline Miles Covered: 220
Annual Incidents: 33,209
Hours of Operation: Monday-Friday, 3:30 a.m.-9:00 p.m., limited on the weekends
Population: 2,938,618
No Safety Service Patrol Program currently exists in Mississippi.
Population: 5,911,605
Agency: Kansas City Scout, St. Louis Co Traffic and Maintenance and Missouri DOT
Name: Motorist Assist
Coverage Area: All Major Missouri Interstates
Fleet Size: 12
Centerline Miles Covered: 160
Annual Incidents: 31,000
Hours of Operation: Monday-Friday 5 a.m.-7 p.m. with limited coverage on holidays
Population: 967,440
No Safety Service Patrol Program currently exists in Montana.
Population: 1,783,432
Agency: Nebraska State Patrol
Name: Metro Area Motorist Assist Program (MAMAP)
Coverage Area: Omaha
Fleet Size: 3
Centerline Miles Covered: 80
Annual Incidents: 60,000
Hours of Operation: Monday-Friday 6 a.m.-10 a.m. and 2 p.m.-6 p.m.
Population: 1,783,432
Agency: Nebraska State Patrol
Name: Nebraska Motorist Assist Program (NeMAP)
Coverage Area: Lincoln Area
Fleet Size: 2
Centerline Miles Covered: 80
Annual Incidents: 27,600
Hours of Operation: Monday-Friday 6 a.m.-10 a.m. and 2 p.m.-6 p.m.
Population: 1,783,432
Agency: Nebraska State Patrol
Name: Central Nebraska Motorist Assist Program (CNMAP)
Coverage Area: Grand Island Area
Fleet Size: 2
Centerline Miles Covered: 120
Annual Incidents: 9,600
Hours of Operation: Tuesday-Saturday 6 a.m.-10 a.m. and 2 p.m.-6 p.m.
Population: 2,600,167
Agency: Nevada DOT
Name: Freeway Service Patrol
Coverage Area: Las Vegas/Reno
Fleet Size: 14
Centerline Miles Covered: 75
Annual Incidents: 54,031
Hours of Operation: 24 hours/day
Population: 1,315,809
Agency: New Hampshire DOT
Name: N/A
Coverage Area: Salem to Manchester
Fleet Size: N/A
Centerline Miles Covered: N/A
Annual Incidents: N/A
Hours of Operation: Monday-Friday 5 a.m.-7 a.m., Monday-Thursday 3:30 p.m.-7 p.m., Friday 3:30 p.m.-9 p.m. and Sunday 8 p.m.-2 p.m.
Population: 8,682,661
Agency: New Jersey DOT, Traffic Operations South, Traffic Operations North and the South Jersey Transportation Authority
Name: Emergency Service Patrol
Coverage Area: New York/Philadelphia
Fleet Size: 64
Centerline Miles Covered: 388
Annual Incidents: 45,000
Hours of Operation: 15-17 hours/day
Population: 1,984,356
Agency: New Mexico DOT
Name: H.E.L.P. (Courtesy Patrol) Truck Program
Coverage Area: Albuquerque (District 3)
Fleet Size: N/A
Centerline Miles Covered: N/A
Annual Incidents: N/A
Hours of Operation: Monday-Friday 6 a.m.-9 p.m.
Population: 19,490,297
Agency: New York DOT
Name: Highway Emergency Local Patrol (H.E.L.P.)
Coverage Area: New York City, Buffalo, Albany/Capital District, Rochester, Hudson Valley and Long Island
Fleet Size: 99
Centerline Miles Covered: 742
Annual Incidents: 80,000+
Hours of Operation: Hours vary by region, but most patrols cover Monday-Friday 6-10 hours/day
Population: 9,222,414
Agency: North Carolina DOT
Name: Incident Management Assistance Patrol (IMAP)
Coverage Area: Raleigh, Durham, Greensboro, Winston Salem, Charlotte, Asheville, I-40 in Pigeon River Gorge
Fleet Size: 58
Centerline Miles Covered: 354
Annual Incidents: N/A
Hours of Operation: Hours vary by region, but most patrols cover Monday-Friday 6-8 hours/day
Population: 641,481
No Safety Service Patrol Program currently exists in North Dakota.
Population: 11,485,910
Agency: Ohio DOT
Name: Freeway Incident Response Team (FIRST)/Road Crewzers
Coverage Area: Dayton, Toledo, Columbus, Akron, Cleveland, Cincinnati and Northern Kentucky
Fleet Size: 20
Centerline Miles Covered: 451
Annual Incidents: 22,825
Hours of Operation: Monday-Friday 5:30 a.m.-8 p.m., plus weekends during special events
Population: 3,642,361
No Safety Service Patrol Program currently exists in Oklahoma.
Population: 3,790,060
Agency: Oregon DOT
Name: Incident Response (formerly COMET – Corridor Management Teams)
Coverage Area: Regions 1 and 2, including Portland-Metro Area, Salem, Eugene and other coastal areas
Fleet Size: 11
Centerline Miles Covered: 91
Annual Incidents: 16,533
Hours of Operation: nearly 24 hours/day
Population: 12,448,279
Agency: Pennsylvania Turnpike Commission
Name: State Farm Safety Patrol
Coverage Area: Philadelphia, Pittsburgh, Harrisburg, Lancaster
Fleet Size: 29
Centerline Miles Covered: 530
Annual Assists: 40,443
Hours of Operation: 24 hours/day
Population: 12,448,279
Agency: Pennsylvania DOT
Name: Lehigh Valley Freeway Service Patrol, Capital Beltway Service Patrol, Parkway Service Patrol and Expressway Service Patrol
Coverage Area: Allegheny County, Allentown, Philadelphia, Harrisburg and Pittsburgh
Fleet Size: 21
Centerline Miles Covered: 283
Annual Incidents: 18,000+
Hours of Operation: 4:30 a.m.-8:30 p.m.
Population: 1,050,788
No Safety Service Patrol Program exists in Rhode Island. The state is patrolled by CVS/Samritan.
Population: 4,479,800
Agency: South Carolina DOT
Name: Incident Response
Coverage Area: Beaufort, Charleston, Columbia, Florence, Grand Strand, Myrtle Beach, Rock Hill and Greenville/Spartanburg
Fleet Size: 28
Centerline Miles Covered: 128
Annual Incidents: 32,373
Hours of Operation: Hours vary depending on region, but most patrols cover Monday-Friday 6-8 hours/day
Population: 804,194
No Safety Service Patrol Program currently exists in South Dakota.
Population: 6,214,888
Agency: Tennessee DOT
Name: H.E.L.P.
Coverage Area: Nashville and Davidson County, Memphis and Shelby County, Knoxville and Knox County and Chattanooga and Hamilton County
Fleet Size: 72
Centerline Miles Covered: 198
Annual Incidents: 88,192
Hours of Operation: Monday: 6 a.m.-8:30 p.m., Tuesday-Friday 5 a.m.-10:30 p.m., Saturday 8:30 a.m.-8:30 p.m. and Sunday 9:30 a.m.-8:30 p.m.
Population: 24,326,974
Agency: Central Texas Regional Mobility Authority
Name: H.E.R.O.
Coverage Area: Austin
Fleet Size: 4
Centerline Miles Covered: 31
Annual Incidents: N/A
Hours of Operation: Monday-Friday 6 a.m.-8 p.m.
Population: 24,326,974
Agency: Dallas County Sheriff’s Office, Texas DOT and NTTA
Name: Courtesy Patrol
Coverage Area: Dallas
Fleet Size: 20
Centerline Miles Covered: 240
Annual Incidents: 105,000
Hours of Operation: Monday-Friday 5 a.m.-9:30 p.m., Saturday-Sunday 11 a.m.-7:30 p.m.
Population: 24,326,974
Agency: North Texas Tollway Authority (NTTA)
Name: Roadway Customer Service
Coverage Area: Dallas Tollways
Fleet Size: 10
Centerline Miles Covered: 93
Annual Incidents: 13,000
Hours of Operation: 24 hours/day
Population: 24,326,974
Agency: Harris County Toll Road Authority
Name: Patron Emergency Assist Team (PEAT)
Coverage Area: Harris County Toll Roads
Fleet Size: 38
Centerline Miles Covered: 120
Annual Incidents: 32,420
Hours of Operation: Monday-Friday 5 a.m.-10 p.m. and weekends 5:30 a.m.-9:30 p.m.
Population: 24,326,974
Agency: Harris County Sheriff’s Office
Name: Motorist Assistance Program
Coverage Area: Unincorporated Harris County
Fleet Size: 22
Centerline Miles Covered: 1,729
Annual Incidents: 40,835
Hours of Operation: Monday-Friday 6 a.m.-10 p.m.
Population: 24,326,974
Agency: Tarrant County Sheriff’s Office
Name: Tarrant County Mobility Assistance Patrol aka Courtesy Patrol
Coverage Area: Fort Worth
Fleet Size: 9
Centerline Miles Covered: 442
Annual Incidents: 30,500
Hours of Operation: Sunday-Saturday 6 a.m.-10 p.m.
Population: 2,736,424
Agency: Utah DOT
Name: Incident Management Team
Coverage Area: Salt Lake City
Fleet Size: 12
Centerline Miles Covered: 125
Annual Incidents: 10,750
Hours of Operation: Monday-Friday 6:30 a.m.-6:30 p.m.
Population: 621,270
No Safety Service Patrol Program currently exists in Vermont.
Population: 7,769,089
Agency: Virginia DOT
Name: Safety Service Patrol
Coverage Area: Washington D.C., Norfolk, Portsmouth, Newport
Fleet Size: 100
Centerline Miles Covered: 204
Annual Incidents: 48,852
Hours of Operation: 24 hours/day
Population: 599,657
Agency: Metropolitan Washington Airports Authority
Name: Safety Service Patrol
Coverage Area: Dulles Toll Road and Dulles Airport Access Highway
Fleet Size: N/A
Centerline Miles Covered: 14
Annual Incidents: N/A
Hours of Operation: Monday-Friday 6 a.m.-8:30 p.m. and Weekends 9 a.m.-5 p.m.
Population: 6,549,224
Agency: Washington State DOT
Name: Incident Response Program
Coverage Area: Seattle, Tacoma, Spokane
Fleet Size: 58
Centerline Miles Covered: 500
Annual Incidents: 10,260
Hours of Operation: Roving during peak hours, 24 hour emergency assistance
Population: 1,814,468
Agency: Citizens Conservation Corps of West Virginia via contract with the West Virginia Division of Highway (DOH)
Name: Courtesy Patrol
Coverage Area: All major highways and corridors
Fleet Size: 25
Centerline Miles Covered: 786
Annual Incidents: 22,700+/-
Hours of Operation: 3 p.m.- 7 a.m.
Population: 5,627,967
Agency: Dane County Sheriff’s Office/Wisconsin DOT
Name: Dane County Beltline Service Patrol
Coverage Area: Dane County
Fleet Size: 1
Centerline Miles Covered: 39
Annual Incidents: 4,800
Hours of Operation: Monday-Friday 7 a.m.-7 p.m.
Population: 5,627,967
Agency: Milwaukee county Sheriff’s Department/Wisconsin DOT
Name: Milwaukee County Enhanced Freeway Patrols
Coverage Area: Milwaukee County
Fleet Size: 4
Centerline Miles Covered: 129
Annual Incidents: 20,000-30,000
Hours of Operation: N/A
Population: 5,627,967
Agency: Wisconsin DOT
Name: Racine, Kenosha and Waukesha County Gateway Patrols
Coverage Area: Racine, Kenosha and Waukesha Counties
Fleet Size: 4
Centerline Miles Covered: 209
Annual Incidents: 5608
Hours of Operation: Hours vary by region, but most patrols cover Monday-Friday 6-8 hours/day
Population: 532,668
No Safety Service Patrol Program currently exists in Wyoming.
If any information is inaccurate or incomplete, please send corrections to Elizabeth LaBelle, elabelle@travelersmarketing.com. Safe Highways will maintain this database.
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